Little Language Models

Helping people say no (or yes) more voluntarily: Applying recent psychological research findings in information architecture

Validating product direction before heavy engineering investment (YouTube video)

Scaling content consistently across teams (YouTube video)

Findability: what it is and common issues (YouTube video)

Three reasons people reach out to me for help (YouTube video)

A Field Guide to Getting Lost

The information architecture of Rome, Italy: Airport reviews

The word that put at stake $200 million

Explaining information architecture to a 6-year-old and an 82-year-old (with paper examples 🗞️)

Case study: How content testing reduced customer support requests and ineligible scholarship applications

The hidden content strategy that transforms customer journeys (+ free content model template)

How to improve your content management system with IA