Dan Slimmon

Lecture: Queueing theory on a cocktail napkin

did u ever read so hard u accidentally wrote?

Is ops a bullshit job?

Incident SEV scales are a waste of time

The queueing shell game

Podcast: Small Batches with Adam Hawkins

Putting a meaningful dent in your error backlog

No Observability Without Theory: The Talk

Leading incidents when you’re junior

Fight understanding decay with a rich Incident Summary